Before:
The owners would process reservations manually by inputting data from reservation confirmation emails into their spreadsheet and then again in to their management software.
- Manual data entry result in a 4% error rate.
- 7+ minutes needed per reservation.
- In high season, sometimes this would consume over an hour a day.
After:
We created an email extraction tool which automatically added reservations to their spreadsheet. We then developed a second tool to streamline the process for adding the reservation to their management software.
- Errors were completely eliminated
- 7+ minutes were reduced to 45 seconds on average per reservation.