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Before:Building strong relationships with guests is crucial for the owners, who dedicate significant time daily to responding to guest inquiries via email. Frequently, they encounter repetitive questions. Our Solution:We put together templated detailed messages for common inquiries which we would lead with a personal and friendly greeting to build rapport with guests before addressing their […]

Before: Crew member would make inventory requests using various methods such as post its, texts, emails, phone calls, etc. These requests would be manually compiled and fulfilled. After: We created a digital inventory request form, scheduled regular inventory check-ins, and developed an inventory fulfillment tool.

Before: The business used an automated email system to request guest reviews after their checkout. They offered guests an incentive in exchange for their review. After: To be honest, this process was a bit of a journey.

Before: Each off season, crew members would be required to complete a series of tasks to keep the properties well maintained. This was carried out with the use of paper checklists and other manual methods. After: We made an off-season task management tool (integrated into their employee portal) which shows vacant properties and their tasks.

Before: Crew would clock in and out by texting the owner, who used a spreadsheet to manually generate payroll. The owner had looked up payroll solutions online, but all required expensive subscriptions and didn’t offer exactly what he was looking for. After: We created an employee portal web app allowing crew members to clock in,

Before: Kiawah Island requires gate passes to enter the island. Owners would manually create and email these, along with their door code, prior to guests arrival on to the island. After: We created a communications tool which linked directly with their booking software to automatically send guest passes through both email and SMS. It also

Before: The owners would process reservations manually by inputting data from reservation confirmation emails into their spreadsheet and then again in to their management software. After: We created an email extraction tool which automatically added reservations to their spreadsheet. We then developed a second tool to streamline the process for adding the reservation to their

Before: The business owners would manually assemble a paper cleaning schedule and coordinate with the cleaners directly. After: We created a Google Calendar that was shared with the cleaners and owners. Then we developed a tool that automatically generated cleaning events from their reservations spreadsheet.