Before:
Kiawah Island requires gate passes to enter the island. Owners would manually create and email these, along with their door code, prior to guests arrival on to the island.
- Creating and sending guest passes took 2+ hours weekly.
- Spam filters would block 5% of emails, leading to additional time spent on the phone assisting guests in locating these emails.
- Early check-in attempts by guests disrupted cleaning crew.
After:
We created a communications tool which linked directly with their booking software to automatically send guest passes through both email and SMS. It also sends automatic arrival door codes just before guest’s check in time.
- By sending to both SMS and email, delivery error rates dropped by 75%.
- Saved owners 2+ hours weekly.
- No more unexpected early check-ins.