Before:
Each off season, crew members would be required to complete a series of tasks to keep the properties well maintained. This was carried out with the use of paper checklists and other manual methods.
- With so many lists for different properties, it was difficult to know which tasks had been completed and who had performed them.
- Crew members never knew which properties were available for off season tasks.
- Each year, new lists would be made and a concrete system was never in place.
After:
We made an off-season task management tool (integrated into their employee portal) which shows vacant properties and their tasks. Tasks can be easily checked off by the cleaners and special functions have been enabled to solve some of the companies needs such as a built in maintenance and replacement request system.
- A system that can be used year after year.
- Enabled owners and head cleaners to create and modify custom tasks.
- Allows a birds eye view on progress and which cleaner completed them.
- Allowed cleaners to know exactly which properties were vacant and ready to enter.