Before:
Building strong relationships with guests is crucial for the owners, who dedicate significant time daily to responding to guest inquiries via email. Frequently, they encounter repetitive questions.
- Highly time-consuming
- Sometimes quick, less detailed responses would leave guests wanting more.
Our Solution:
We put together templated detailed messages for common inquiries which we would lead with a personal and friendly greeting to build rapport with guests before addressing their specific questions.
The Outcome:
- Saved time for the business owners.
- Guests consistently received personal, friendly, detailed and satisfactory responses.